1. Information Collection
We collect personal information, such as names, email addresses, phone numbers, project addresses, and inquiry types, when you submit them through our website forms. We also collect information about your use of the website through Google Analytics, including your IP address, browser type, operating system, and pages visited.
We collect phone numbers and email addresses primarily as a means to respond to your inquiries. For scheduling and support inquiries, we prefer to communicate via SMS. All of our contact forms include opt-in checkboxes, ensuring you have control over how we communicate with you.
2. Use of Information
We use the information we collect to:
- Respond to your inquiries and provide the services you request
- Improve our website and services
- Send you informational updates and notifications related to your inquiries or projects (if you have opted in)
- We do not share or sell SMS opt-in data or phone numbers for the purpose of SMS marketing or any other purpose.
- We do not engage in bulk SMS promotional campaigns.
3. Data Retention and Deletion
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. You may request the deletion of your personal information at any time by emailing us at info@fortechtn.com.
4. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Access to your data is limited to authorized employees who have a legitimate need to know and who have demonstrated a commitment to respecting client privacy. We also utilize reputable third-party systems with strong security policies and track records to store and manage your data.
5. Children’s Privacy
We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information from our servers.
6. Data Transfers
We do not transfer your personal information outside of the United States.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: info@fortechtn.com
By phone number: 423-498-3800